• All bookings are subject to availability and confirmation by Saanvi India Tours.

• A booking is considered confirmed only after we receive the advance payment (if applicable) and send a written confirmation via email or WhatsApp.

• Customers must provide accurate trip details including pickup date, time, location, and destination at the time of booking.

• For airport transfers, the customer must provide correct flight number and scheduled arrival/departure time. We are not responsible for delays due to incorrect information.

• Modifications to bookings are subject to availability and may incur additional charges based on the nature of the change.

• For advance bookings, a partial payment (typically 25-50% of the total fare) may be required to secure the reservation. The balance amount is payable to the driver directly or via the agreed payment method at the start or end of the journey.

• We accept payments via UPI, bank transfer, and major credit/debit cards. Cash payments are accepted only as per prior agreement.

• All toll taxes, state taxes, parking fees, and driver allowance are included in the quoted fare for outstation trips unless explicitly mentioned otherwise.

• For outstation trips, an additional night halt charge (including driver allowance and accommodation) is applicable if the journey extends beyond the scheduled duration or includes overnight stops.

• Prices may be revised in case of significant fuel price hikes or government tax changes, but confirmed bookings will be honored at the quoted rate unless the customer changes the itinerary.

• Cancellations made 24 hours or more before the scheduled pickup time for local trips are eligible for a full refund of any advance paid.

• Cancellations made less than 24 hours before local trip departure may incur a cancellation fee equivalent to 50% of the advance payment.

• For outstation or multi-day tours, cancellations made 7 days before the trip start date will receive a full refund; cancellations between 3-6 days will incur a 25% deduction; less than 72 hours may result in forfeiture of the advance.

• No refund will be provided for no-shows or if the customer cancels after the driver has already reached the pickup location.

• Refunds, if applicable, will be processed within 5-7 business days to the original payment source.

• Saanvi India Tours reserves the right to change the vehicle type or driver due to operational requirements, ensuring an equivalent or upgraded vehicle is provided.

• Drivers are expected to maintain professional conduct. Any grievances regarding driver behavior must be reported immediately to our customer support for resolution.

• The driver has the right to refuse service if any passenger is intoxicated, abusive, or carrying illegal goods.

• AC will be switched off on hill routes or when the vehicle is stationary for extended periods, as per standard industry practice.

• Saanvi India Tours is not liable for delays caused by traffic jams, weather conditions, road closures, accidents, or other unforeseen circumstances.

• The company is not responsible for loss or damage of personal belongings left in the vehicle. Customers are advised to check thoroughly before leaving the vehicle.

• In case of a vehicle breakdown, we will strive to provide a replacement vehicle as soon as possible. However, we are not liable for missed flights, events, or connections due to unforeseen breakdowns.

• Customers must ensure they hold valid ID proofs and necessary travel permits for their journey.

• The quoted kilometres for outstation trips include the round trip distance from Delhi to the destination and back. Additional kilometres will be charged as per the extra km rate mentioned in the quote.

• For hill stations, the customer must adhere to the prescribed itinerary and daily kilometre limits to avoid extra charges.

• Driving hours are typically limited to 10-12 hours per day for safety reasons. Exceeding this may require an additional driver or an extra day charge.

• Package tours (including hotel bookings) are subject to the specific terms mentioned in the package quotation. In case of hotel unavailability, an equivalent category hotel will be provided.

• These terms and conditions are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in New Delhi.

• Saanvi India Tours reserves the right to modify these terms at any time. Updated terms will be posted on this page.

• By availing our services, you agree to abide by these terms and conditions and acknowledge that you have read and understood them completely.